Our office hours are from 9:00 a.m. to 5:00 p.m., Monday through Friday. We try to see all patients on an appointment basis and we ask that you call in advance so that we can reserve time for you. We will make every effort to honor your time commitments. Occasionally, emergencies or extended surgical time may require a rescheduling of your appointment. Whenever possible, we will inform you of these delays or changes prior to your appointment time. Drop-in appointments are discouraged, but same day appointments will be made if emergency care is necessary. Some insurance companies require that you must first see your family doctor, who may then refer you to our clinic. If you need to cancel an appointment, a 48-hour notice is appreciated. If you anticipate being late, please call and let us know. Please register at the reception desk at each visit and check out upon departure.
In the event of a severe emergency or a situation in which you are in doubt, please go immediately to the emergency room and the appropriate physician will be contacted. If the situation is not severe, please call the office and the physician or representative will further advise you.
All patients are encouraged to call with any questions or problems they may have regarding their medical condition. Our staff members have been trained to answer many of your questions. They will also relay your information to the doctor and your call will be returned or otherwise answered at the earliest opportunity.
After Hours Telephone Calls
A physician is available for emergency calls 24 hours a day. If you find it necessary to contact the doctor after office hours, the answering service will forward all messages to your physician or the physician on call for the group. Routine non-emergency and business matters are best handled during regular office hours.
Requests will only be handled during normal office hours. Please request prescription refills through your pharmacist a day or two in advance if possible. Requests made after 12:00 noon on Friday may not be approved until the following Monday.
The fee you are charged for a clinic visit varies with the complexity of your problem and the length of time required to properly manage your condition. Your bill reflects not only physician fees, but also fees for cast work, X-ray examinations, medical supplies, administration and special procedures. Please feel free to discuss any questions with the clinic administrator.
Payments and Insurance
We will ask for payment of any co-pay and deductible amounts according to your insurance plan at the time of service. If you are without insurance, we will require payment in full the day of service. If you are unable to pay in full, prior arrangements will need to be coordinated with our billing department. We accept cash, check, or any major credit card. For those patients with insurance coverage, we will bill your primary and secondary insurance as a courtesy to you. Please keep in mind that you are ultimately responsible for the bill and we anticipate regular monthly payments even though you may have an insurance claim or lawsuit pending. Billing number: (541) 488-5106.
Your Medical Records / X-Rays
Your medical record is kept strictly confidential and no information will be released without your written consent. Should you desire your records or X-rays be sent to another physician, make that request in writing or come in and fill out a release of records authorization. We ask your help in giving us ample time to prepare and mail these for you.
An online version of our Privacy Statements can be found here...
Note : These documents are in Adobe Reader PDF format. Adobe Reader is freely available, and can be downloaded over the internet from Adobe's website. If you do not have Adobe Reader installed on your computer, you may download it from Adobe.
Disability reports can be prepared in our business office. You should anticipate at least a 1-week turn-around time for completion. There will be a $25.00 charge for each disability form completed, to be paid at the time the form is presented.
If you find you will be needing surgery, please keep the following in mind. A large number of insurance companies now require prior authorization or a second opinion prior to scheduling surgery. It is important, therefore, that we have accurate insurance information from you, including policy numbers, addresses and phone numbers.
Casts always seem to be too long or too heavy, but should never be too tight or uncomfortable. Don't hesitate to call our office should you be concerned about your cast.